Refund and Cancellation Policy
Last updated: 24 September 2026
We write this plainly so you know, before you pay, what happens if you want to stop. In short: you can cancel at any time, the period you have paid for runs to its end, and it is not refunded once work has begun.
Cancelling
You can cancel your subscription at any time by telling us at [email protected] or on WhatsApp.
There is no minimum term and no cancellation fee. Cancelling takes effect at the next renewal.
What happens after you cancel
Your site keeps running until the end of the period you have paid for. We do not take it down in the middle of a month you have paid for.
After that period your site stops being shown to visitors. Your data is kept for thirty days, during which you can download a complete copy of it or come back.
Refunds
A subscription is not refundable once work on the paid period has begun, because the service — the design, the hosting and the support — has by then already started.
If you have paid and we have not yet started work, we refund the amount in full.
When we refund anyway
If we cannot deliver the site within the agreed period for a reason of our own, we refund what you paid in full.
If you are charged twice, or charged the wrong amount, we return the difference as soon as you tell us.
How a refund is made
A refund is returned by the same payment method it was taken with, within up to fourteen working days of our agreeing to it.
Banks and payment companies may take further time for the amount to appear in your account, and that time is outside our control.
If you disagree
If you believe your case deserves an exception, write to [email protected] and tell us what happened. We read every message and we answer it.